Business FAX

i had my fax line changed from 7th floor to 2nd floor it took the consultant 2 weeks to come to my office and it was not fixed i logged another call to send someone i waited to another 2 weeks for the assistant yesterday i received a call from Telkom technical guy he told me it is fixed when i asked who did he get in the office he said a white guy and i am not working with white guys it was the wrong office when i called him today he said it was a wrong number to how the hell am i going to conclude my business because i need to send sales forms via fax to head office so that i can get paid. How am i going to pay my monthly subscription if i don't have money? This is a terrible service to another level.