Business email down for 7 days now!!

7 Days ago our business email stopped working. I phoned the call centre and got told that our business account was suspended. I told the call centre agent that I am phoning from the landline in question, but the penny didn't drop.<br> I got told to go to my nearest Telkom Client Service Centre. I went to River Square Shopping Centre in Three Rivers, Vereeniging. The lady there confirmed for me that our business account is active and paid up to date. She also mentioned that the call centre agents is stuffing me around due to their \mass action"...iaw strike. The logged a call via email to assist me. Yesterday I followed up via email on her mail sent"