Business Costumer without phones for 2 weeks

In July 2015 our Company reported a noisy line REF 322CRZ240715. The fault was never attended to by Telkom and over some time the lines were fine again. Then over the weekend of 15 & 16 August 2015, our company's cables were cut and are visible on the pavement. So after attempting to report this new fault online, we could not log it as the previous fault (July 2015) had not yet been resolved. On 19 August I received a new reference number *** while logging the new fault over the phone with a consultant. On 24 August I spoke to a Floor Manager named Rowland explaining how critical it is for the company to regain their telephone lines as some costumers have started to think that the company has closed down. He promised to have the fault sorted out asap.<br> <br> Our latest Ref No is 209CRZ270815 so it has been nearly 3 weeks and nothing has happened.