Business Contract delayed

We as company app**** for a contract Friday 14 August 2015. After 48hours I phoned them to advised me on our status, Eva could not give me feed back yet, on the 18th Of August I phoned again and still nothing. Wednesday the 19th Eva phone me that our application has been approved, She's just waiting for the SIM to be activated. I went to the branch Thursday as I believed my SIM will be activated by now, Eva then advised me that It's still in the queue. Friday I phoned Eva again and the same story was told me. I then went to the store again, Eva went into the system and advised me that I still need to submit some documents that's why there are a delay on my process (But was advised Tuesday that my application has been approved), I then spent 3 hours in Alberton city to submit all the documents. Eva then gave me the phone and the SIM card and advised me that my phone will be active by Saturday. When I phoned Alberton branch on Saturday the manager on duty advised me that our contract is still waiting for approval. If my phone is not active by 12 today further steps will be taken against Telkom. I can't believe they treat Business clients like this.