Business Client but Telkom don't Care

Telkom does not care The rating is actually zero as I have absolute disregard for this company as they have with myself and my company. It has been 4 months that my business lines are down. I have had these lines for over 40years. Telkom has refused to assist with feedback regarding my business needs. Their cables were ****** in Nov last year, my business depends on telephone lines. I have cried, I have fought for my right, I have even sworn, then for the past 3 months I have been a real considerate and caring customer, I have begged and begged for different solutions. I gave solutions which they said they can help and I have been promised countless of time that I will get a call to confirm the order but NOTHING. Everytime I have to call which each call takes about 15-20min of my own air time which let's be fair, if you want something done you have to use your own means. So I had to use my own airtime fine. I had to buy seperate phones, I had to fight to get calls diverted into those phones to try and save some sales. Bottom line no one gives you a call back to ensure something is happening to assist my situation. Each time I call I have to speak to a different consultant explaining the story over and over again. It seems that they are programmed to give the same useless feedback on the phone, worst is that they promise to call and ask me if someone from the other departments called me to assist my situation but no one calls, no one cares that I have bills and wages to pay. Most of us wait for December to really make a profit last few months of the year but Telkom can't understand the urgency and need to make sales so everyone is happy for the festive. calls that did get diverted I was sworn at from my customers that I'm not answering the phone like I dont care. Telkom does not even help with a voicemail response to say this line is down due to cable theft please stay on the line for diverts to be active. Say something at least so my customers know. Instead because it is not ringing on my side customers are waiting and waiting for the call to be answered because diverts according to Telkom can only happen after 10rings. Customers don't know that, they drop the call thinking my company is a waste. Not worth calling if no one answers. And that is new business, new customers. My reputation going down the drain. Some Telkom consultants even go as far and said they can't make calls. Imagine a telephone company who can't make calls, what chance do I have if that is the case. I have even paid additional bills which they claim was outstanding in the thousands which they said we will only assist once it has been paid, yet payment was made and I am still made like an idiot and waiting for calls or responses that will never come. 4months still nothing. I wrote this because why should I be considerate to their reputation when daily they are destroying mine. I am a business client. I cannot stand by and be quiet, my business is quiet, I cannot afford anymore to be the same.