Business as usual

I ordered a fixed line 2 weeks ago and was promised that my reference number would be sent to me via sms. No such sms was received. On Wednesday I called the call centre and eventually spoke to a lady who advised that I need to pay a deposit at a Telkom store or Post office, after taking a few minutes to find my reference number, she told me it would take a week if I paid by EFT. Off to a Telkom store I went, only to find out the weren't able to help me because they only dealt with Telkom Mobile, not fixed lines. Today, now that I have paid the deposit and have a tracking number, I spent 13 minutes on the phone to find out I have to call again on Monday because the back office has not yet processed my payment (which I was told would be done next day if I went in to a store.).