MK
Madelein K

1 reviews | Active since May 2017

26 May 2017, 09:17

Business affected due to Telkom repair delay

<p>It has been three days since I logged a telkom call for our landline. Its started with clients not being able to get hold of our business via telephone. Our telephone hunting is also not working properly and then to top it all my internet hasn't been working since a telkom representative came out to check the line. Yes he determined the line is faulty on wednesday (day of called logged) and he assured me that he will send out a team early the next morning to repair the line. And just when he left there goes the internet as well. Business has been affected due to this. We are not able to assist our clients and it reflects poorly towards our business and service delivery.</p>

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Replies (2)
Telkom
Telkom's reply26 May 2017, 14:58
Official

Good day Madelein,

Thank you for making contact with us.

Please be assured that this matter has been escalated to our Technical Team, feedback will be provided.

Your reference number is AI***.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team

MK
Madelein K's update29 May 2017, 10:07
Reviewer Update

A telkom representative is currently here inspecting and repairing the Line.