Business ADSL not installed since Jan 2017

<p>Ref ********** 72a</p> <p>I app**** for an ADSL line for a Business in Jan 2017 and paid the required fees. The technicians came out to install the line but encountered a problem with the external cabling and abandoned the installation. I have been calling the call center continuously without resolution. No one can tell me when the cabling technician will come out and where exactly my order is sitting. The so-called 'escalation' process is useless. Nothing happens. The supervisors are always unavailable to assist. I don't understand how we are meant to run successful businesses when a simple requirement of having access to the internet cannot be addressed.</p>