Business ADSL Line Down - No Response From Telkom

We have a doctor's practice business dependent on an Internet connection. Our ADSL line is down. It is registered as a residential line. We have changed it 5 times to a business line but Telkom has failed to change the registration on their own records. We cannot get a response from Telkom, they do not answer their phones. We have reported by Sms but have received a message that the line will be attended to within 4 days. Our business cannot sustain no internet connection for 4 days. <br> <br> Recently Telkom met with me and asked me to change from Afrihost to Telkom. I refused because this is the manner in which they deliver service.<br> <br> Please help!!!