CB
Cobus B
1 reviews | Active since Dec 2015
21 Dec 2015, 13:26
Business ADSL Line down - no response!
I reported Business ADSL line down on 17 Dec 2015. Fault no: 309CTK171215<br> No response by 21 Dec 2015. Called 10217 and was told that Telkom has 48 business hours (one week!) before the call will be escalated! <br> (Last time it went down it took Telkom more than 10 days to fix)<br> How can we run a business if Telkom with billions of rand profit provide such bad service?
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Telkom's replyOfficial
21 Dec 2015, 14:26Hello cobusbeukes,
Thank you for making contact with us.
Please be assured that we have sent your query to our Dispatch Team for further assistance, they will be in contact with you.
Your reference number:SM180218
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Thank you for making contact with us.
Please be assured that we have sent your query to our Dispatch Team for further assistance, they will be in contact with you.
Your reference number:SM180218
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Telkom's reply21 Dec 2015, 14:26
Official
Hello cobusbeukes,
Thank you for making contact with us.
Please be assured that we have sent your query to our Dispatch Team for further assistance, they will be in contact with you.
Your reference number:SM180218
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Thank you for making contact with us.
Please be assured that we have sent your query to our Dispatch Team for further assistance, they will be in contact with you.
Your reference number:SM180218
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team