Business ADSL line down for 3 days - Technician STILL hasn't bother to pitch up!

<p>Isn't it fortunate that Telkom does not have any competition, because if they did, there would be a VERY GOOD chance they would go out of business, simply due to sheer incompetence!</p> <p>We reported a fault on our Business ADSL line on Tuesday morning at approximately 7:30am. The lovely woman at the call centre informed us that the technician would be with us either on Tuesday or first thing Wednesday morning. We followed up again on Tuesday afternoon, as we still hadn't hear anything and the technician hadn't contacted us. We were told he would definitely be with us on Wednesday, as I stressed how urgent this was. By close of business on Tuesday we still had no internet – Day 1 with no emails or internet access.</p> <p>We called again on Wednesday, and the helpful call centre lady contacted the technician directly and he said that as soon as he had finished the job he was on, he would contact us and arrange an appointment... So we waited... And waited... And nothing. We called back AGAIN on Wednesday afternoon and "inconveniently" the call centre agent could not get hold of the technician (perhaps he had decided that he had had enough of work so took himself home for the day?). The call centre agent said he would escalate this to the technicians supervisor, and once again we heard nothing. So by the end of Wednesday, we still had no internet - This means no business emails for 2 full days.</p> <p>It is now Thursday, and when we AGAIN contacted the call centre (for the 5th time), we were informed that our job had been reassigned to ANOTHER technician... This means we have waited for 2 full days - for NOTHING, and no one seems to be able to tell us why the job had been reassigned or when we will actually have a technician arrive! Even more frustrating is that today we were given the SAME story about "the technician will call us when he is finished with the job he is on"... And again we wait. We have now been without business emails for almost 3 full days and it appears the Telkom simply DOES NOT CARE – after all, why should they... It’s not really like we can take out business anywhere else – talk about a “Captive Audience”!</p> <p>Sadly the call centre has been lovely and have tried to help where they can, but they SIMPLY CANNOT give us the answers we need – It remains unclear exactly when someone will come out to see us... I think it’s about time the Telkom monopoly was removed and people actually receive the service they PAY FOR!</p>