Business Account Suspended ! Payment Made

We received NO notification whatsoever advising our Telkom Business Account was overdue . When we returned to work on Tuesday 11 August we found all our lines had been disconnected and rec an SMS advising the amount which needed to be paid to reinstate the lines. This amt was paid IMMEDIATELY via EFT from FNB . When we called the service centre we were told it will not be switched back on until the payment reflects in their system. We were then told to visit a walk in centre and give them the proof which will be logged . We did this and the consultant advised they cannot log the payments! 1 1/2 days later still no telephone/internet - this is pathetic service TELKOM!!!! No-one at Telkom can confirm the status of the payment in the system. In todays electronic age 'these policies are outdated and totally unacceptable. And to simply be told to wait for 48hours until they process the payment is pathetic!!! To make matters worst when we have requested to be put thru to a supervisors we are told, this is Telkoms Policy and they will not tell you any different and will not switch on your phones!