business account suspended

I never receive my companies billing. Every month a sms with a warning to pay. We have complained about this. My account has been suspended by notification yesterday and we immediately paid. They can only reconnect in 48 hours which is unexpetable for a business for trading. In this 21 century I don't understand their is no help desk or other alternative to sent a proof of payment or an alternative bank account if ***** is your concern to reactivated a business account immediately. Also in the fourways area the shop has closed down and moved to just a enquiries office. No one is helpful and we can't receive or answer any emails for clients in 48 hours. This is unexpetable amd I will get a quote from neotell and investigate their services if i don't get a response by end of business day today and my account is valid again. ***.