Burning in HELL must be better than being a TELKOM client. WORST SERVICE EVER.

I don't understand how you are the leading telecommunications company when you have the worst customer service known to man-kind.

My contract term ended on 01/02/2020 and when I called on 05/02/2020 to check if it was cancelled, Eusebia Mokoena told me it hadn't been cancelled (I'm not sure why) but she assured me that she had cancelled it during that call on 05/02/2020, with immediate effect. Case number: ***0

Lo and behold, you still deducted money at the end of February and have been continuing to do so until today.

I have tried calling, SMS, emailing and I have had no help. Today I spoke to another agent, Zama Cele, who tried asking her supervisor, Teboho Mo***eng (email: ***) for help, but guess what his answer was? "That's not my problem. She must pay"... WHY AM I PAYING FOR A CONTRACT THAT EXPIRED IN 01/02/2020????!!!!! WHY???!!! And to make matters worse, Zama Cele hung on me while I was talking to her, the audacity!!! Not only is this exhausting, it is also aggravating because the disputes with my bank are bound to affect my credit score negatively & I am being charged for your poor service.

I no longer want to speak to any of you, I want you to cancel that contract with immediate effect and STOP ******ING FUNDS FROM MY ACCOUNT!!!

And no, I will not close my bank account to stop you from deducing just so you can have a reason to move my telkom account to legal status. I'm not giving you that satisfaction. I will just keep on hounding you on ever platform until you rectify your disgusting behaviour and that of your disgusting employees.