nB
nadira B
1 reviews | Active since Mar 2009
05 Feb 2015, 11:40
bunch on *****
i sent an enquiry on 09 Jan 2015 to Telkom, still no response.<br> dear social media team, do not send me a silly reply saying that someone is looking into it, because almost a month later, NO-ONE is looking into it!<br> As for the pathetic email that you sent me that you tried to call me on my cell and i didn't answer is actually disgusting! YOu tried ONCE<br> in the email you indicate that you have pre-pain numbers for me and you are unable to contact me. I would like to see these numbers as I am not aware of any pre-paid numbers that I have.<br> Did you try using the TELKOM NUMBER that I have, or do you not have that on your records either!<br> <br> It is disgusting to say the least that you can not tell me why I was charged for calls on the public holiday? It does not mean that since I paid the account as you FAILED to contact me, that I am ok with this.<br>
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Telkom's replyOfficial
08 Feb 2015, 09:51Hello beharin,
Thank you for your inquiry, apologies for the late reply and frustration in trying to get the answer.
Public holidays are regarded as a normal day and thus if those calls were in the day and you don't have the anytime plan you will be charged for it.
Dependent on your plan these are the options:
Free weekend calls to Telkom numbers
Free evening and weekend calls to Telkom numbers
Free anytime calls to Telkom numbers.
The plans are advertised as above mentioned, it does not state that you can call whole day on a public holiday.
Hope this answers your question
Regards
Telkom team
Thank you for your inquiry, apologies for the late reply and frustration in trying to get the answer.
Public holidays are regarded as a normal day and thus if those calls were in the day and you don't have the anytime plan you will be charged for it.
Dependent on your plan these are the options:
Free weekend calls to Telkom numbers
Free evening and weekend calls to Telkom numbers
Free anytime calls to Telkom numbers.
The plans are advertised as above mentioned, it does not state that you can call whole day on a public holiday.
Hope this answers your question
Regards
Telkom team
Best regards,
Telkom's reply08 Feb 2015, 09:51
Official
Hello beharin,
Thank you for your inquiry, apologies for the late reply and frustration in trying to get the answer.
Public holidays are regarded as a normal day and thus if those calls were in the day and you don't have the anytime plan you will be charged for it.
Dependent on your plan these are the options:
Free weekend calls to Telkom numbers
Free evening and weekend calls to Telkom numbers
Free anytime calls to Telkom numbers.
The plans are advertised as above mentioned, it does not state that you can call whole day on a public holiday.
Hope this answers your question
Regards
Telkom team
Thank you for your inquiry, apologies for the late reply and frustration in trying to get the answer.
Public holidays are regarded as a normal day and thus if those calls were in the day and you don't have the anytime plan you will be charged for it.
Dependent on your plan these are the options:
Free weekend calls to Telkom numbers
Free evening and weekend calls to Telkom numbers
Free anytime calls to Telkom numbers.
The plans are advertised as above mentioned, it does not state that you can call whole day on a public holiday.
Hope this answers your question
Regards
Telkom team
Best regards,