Bunch of ****s

on the 6 June 2020 I went to Telkom in Richards Bay to do upgrade on my contract. I had already made up my mind on what i waned, i showed the consultant what i had decided as it was on the Telkom website on my phone, The consultant went to the back office, when he returned he advised me that the laptop i was looking for was out of stock, however they had one similar to the one I had cone for. he further added that i was indeed in luck as i will now be paying less then i had expected as this particular deal costs less. looking at the specs of the laptop, this deal cam with a free bag something the other deal didn't have and indeed they were similar to what i had come for i told him to continue. the other deal was R599, he said i was lucky i will now only pay R499 for this machine, feeling lucky i walked out of the store with a new laptop. On the 4th July 2020 i received my monthly invoice which now showed the laptop to costing a different amount, i called the call center they advised me they can do nothing as this was done at the store, the call center agent told me she will email the manger of that store Nokuthula Mtshali but i would still need to go to the store. On the morning of the 6th July i then received a rather disturbing phone call from Sibonelo Dube from his private cellphone number as he identified himself, he said he was from telkom, he then contined to tell me i was talking *******, **** or even **** translated from zulu "ayikho lento oyikhulumayo" when i reminded him of our conversation he then asked me to send him the picture i walked into the store with. I told him i'm coming to the shop that morning. When i got to the store i asked for the manger, I asked the manger is it the practice of Telkom to call clients from their private cellphones and intimidate clients? The manger said they are not allowed to do so, and will speak to the consultant. She called me to tell me he was still denying the price we both agreed on, he called me to scared me to back down and i refused this ****ish behavior from telkom, further more this laptop stopped working within a week and was reported to Telkom who have now collected the machine and have promised to replace it.

I have been threaten before, i know the feeling the consultant tried but it didn't work, he promised me i would pay R499 and now he wanted to shut me up and he did not want this seen so he used his private cellphone, fortunately for me i have our conversation recorded. I gave the manager a chance to sort this issue on her level but she too has now went silent on me. Now i am giving Telkom a chance to sort this issue out.