Bunch of ******* with *********** staff

I am so livid and feel I have been pyshed to my limits by Telkom. Before I take drastic measures I felt the need to come and write this complaint/review.

I have 2 contracts with Telkom, one a small mifo router and another a bigger router. Upon opening both these I gave clear instructions that both devices had to be capped as I only wanted to receive my monthly data and never go above that. The agreed cost was R249 for the bif one and R150 for the small one. These were to remain and R400. I have been experiencing months of hell as their exorbitant deductions go up to as high as nearly R2000 at times, at times. As a result this is starting to affect my credit profile as I constantly have a shortfall for my debit orders and I always go to the bank to deposit this as I am very careful with my credit score/profile.

I work in Stellenbosch and have been sacrificing my lunch hours to recrify this problem every monthm today my statement returned their debit order again for the amount of just close to R700.

I was at Telkom last month, I further called head office and was assured that would never happen again as the lady explained to me that she could only make it exceed by a rand as zero value would revert it back again...resulting in it charging.

3 months ago whilst physically visiting their Stellenbosch branch the lady that assisted me emailed the person that opened the contract for me and asked her to call me back urgently. This has been to no avail.

I feel ****** and frustrated and I thank God for having a legal plab as I need to escalate this matter further now. I no longer want Telkom to be my telecom service provider as I have lost so much money which will never be compensated due to their incompetence. I am now ready to part ways with them and I know it will not be amicable considering my 24 month contract is not up, but honestly I have tried my level best to get this resolved

I have paper trail, emails and bank statements. I am sure they also know my issue at Stellnbosch branch. Enough is enough. I am ready to walk and find an alternative contract that will not rob me kf my hard earned cash.

What they keep taking from me is more or less what I would pay for uncapped data. I do not do well with corporate ************s and high class ****gery and that is what Telkom is doing.

I need someone to sort this out asap and as I honesty am refering the matter to an attorney if I am not permitted to opt out of this stupid agreement as it cannot sufficiently binding is the sevice provider has failed to resolve an ongoing issue thay I have been persisting for them to sort out. This should be null and void but lawyers can scrutinise who here is in the wrong.

****** *******!