DM
Dhruva M

1 reviews | Active since Jul 2015

31 Jul 2015, 20:06

Bunch of ******* and *****

From the moment I signed up for the contract I was **** to. The consultant told me they had stock of the device and I had coverage. I signed the contract and had to wait a whole month before I finally received my device. When I expressed my frustration the consultant arrogantly explained that I will have to pay a penalty if I cancel.<br> <br> Earlier this year when the stupid contract finally came to an end. I went in to fill out the forms to say I wont be renewing my contract. They told me I just had to just pay for the remaining month and it will be done. <br> <br> A few months later I get a letter of demand stating that I am arrears for not making payments. I call in and the<br> say no form has been submitted for cancellation. <br> <br> Shortly after they start debiting the money out of my account again. <br> <br> This is absolute BS! They provide me with no service and still take my money even after cancelling. <br> <br> They are *********** with everything except for *****ing money out of my account.

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Replies (1)
Telkom
Telkom's reply03 Aug 2015, 08:34
Official
Hello DustyWolf,

Thank you for making contact with us.

Please be assured that this matter has been escalated to our Accounts Team and one of our consultant will contact you shortly.
Your reference number is SM130862.

We apologize for any inconvenience caused.

Regards,
Busi
Telkom Social Media Team
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