Bunch of *******!!

There is only so many times a person can take being ********** and cast a blind eye to it. You've found a VERY convenient way to make extra money by charging "late payment" fee's on some months but not others, when my account is paid religiously on time EVERY month! I use the EFT reference number EVERY single time. Every single month I pay my account on time and yet some months you charge me late payment charges and some months not. So what's going on here? Found an easy way to rip people off and make extra money for nothing? This had better be resolved ASAP!!