Bunch of ***********s

Nightmare service received from Telkom!!! I submitted an order for ADSL on the 1st July 2018. The first lady I spoke to toild me it will take between 7-14 days for installation. 15 days later I called to see what's happening and the lady now tells me that the first lady was mistaken and it takes 21-28 days. I was highly upset but still did not make a fuss. After 28 days I received no contact so I had to call Telkom only to find out that I had to pay a R700 deposit in order to carry on with my order(which was not disclosed to me and would not have been if I had not called Telkom myself to find out). After I paid the deposit I had to still wait another week before Telkom contacted me about activation(another step they couldnt do correctly). They contacted me at 7:30 to say they on the way to my house to install and i was already on my way to work, it just shows how unprepared and pathetic they are that they could not even call me a day in advance to make arrangements.

On Friday the 10th August 2018, A technician finally came through to install my line. After installing my line the technician informs me that i have to wait for Monday for him to bring my my new modem because the lady that hands out modems in my area was off for the long weekend. Seriously??? You mean to tell me that there's only one woman who is authorized to hand out modems? And ontop of that they are so useless that they did not have a replacement if she takes off?? SO the whole world must wait on one woman??? Nevertheless i waited...

Come Monday the 13th Augsut 2018, the technician delivers the modem but refuses to help us configure the modem and just walks away. I called the Telkom call center to ask them what the problem is and they then tell me that my service needs to be activated so that I can use the internet which will take up to 48 hours. I am now ****ING INFURIATED!!! I am at a point where I am completely losing it with Telkom and I cannot believe that their service is like such garbage. I've heard bad things about Telkom, but now, I've experienced it first hand and I am truly disgusted by this bunch of useless, worthless people who refer to themselves as a professional business. Apparently there's a new CEO as well who was supposed to be handling things but it seems though he's just as *********** as the rest.

If anyone gives 2 ****s about this, here's my order number ********** 99A.

Yours disgustedly: Muhammad Fazel ********** 521