Bunch of *********** junior and management telkom staff

Useless land line phone

I have a Prepaid landline that has a yearly subscription. So I received a reminder to pay which I paid same day only to find that the phone later is suspended... I have logged fault with 10210 but to my surprise everyone at telkom is *********** to sort this out... I have red *** which was never escalated properly by the person who logged the query.... Then a on Saturday I logged another fault ref *** which was escalated to manager with turnaround time of 2day then last Wednesday I called in to check what's the update only to find I'm told to be patient and wait for an email for feedback as money was paid on 18 September 2021 but cannot make any calls.... Then today my brother called in with last reference only to be told to buy air time and load it to a suspended landline no.... Surprisingly it can not load it.... Cant believe a reputable company like Telkom can have a bunch of *********** staff from junior to management who cannot unblock a suspended paid number or even escalate to relavant department to have this sorted out