hM
haroun M
1 reviews | Active since Mar 2009
28 Oct 2015, 11:11
BUNCH OF IDIOTS
I took out a smart broadbank wireless uncapped contract for R599 pm .Telkom deducted R599 even before the contract was activated.They billed me for migration penalty of R1702 and migration admin fee of R400 even though this my first contract with telkom mobile.they have also billed me for 2 contracts of R599 although i only have one.i got areference number on the 2 october 2015 and on the 26 october 2015 they still do not know how to resolve the issue.they will deduct R3152.03 on the 31 october 2015 and only refund after they have resolved the query.totally unaccepatble.I have asked bank not to pay stop order
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Telkom's replyOfficial
28 Oct 2015, 11:14Hello hmoolla,
Thank you for allowing us the opportunity to assist further on your query.
Kindly note that this matter is currently being investigated and feedback will follow.
Your reference number is SM155822.
We sincerely apologise for the inconvenience.
Kind Regards,
Zulfah
Telkom Social Media Team
Thank you for allowing us the opportunity to assist further on your query.
Kindly note that this matter is currently being investigated and feedback will follow.
Your reference number is SM155822.
We sincerely apologise for the inconvenience.
Kind Regards,
Zulfah
Telkom Social Media Team
Telkom's reply28 Oct 2015, 11:14
Official
Hello hmoolla,
Thank you for allowing us the opportunity to assist further on your query.
Kindly note that this matter is currently being investigated and feedback will follow.
Your reference number is SM155822.
We sincerely apologise for the inconvenience.
Kind Regards,
Zulfah
Telkom Social Media Team
Thank you for allowing us the opportunity to assist further on your query.
Kindly note that this matter is currently being investigated and feedback will follow.
Your reference number is SM155822.
We sincerely apologise for the inconvenience.
Kind Regards,
Zulfah
Telkom Social Media Team