Bunch of Dictators

I have never before in my life been so upset with a Company. I honestly feel like sabotaging Telkom because there's nothing I can do about it, but that's just how I feel at the moment, will never scoop as low as Telkom.

I missed a Debit order but realised a few days later and called to make arrangements on the 6th October 2017. Have them my new Banking details and agent said they will debit my account in the new month as it will only reflect then. The old account will still be debited end of this month so I better be sure to have money in there as double the amount will be debited including arrears. Then I agreed.

Few days later, 13th they debited my new Account for the arrears and the new amount due. I didn't mind as long as its paid now. Then on the 16th, Telkom has the audacity to disconnect me for non payment and hand me over to collection. I skipped one payment and was a few days late. Oh my word....

Called them a few times. There answer is there is nothing they can do. I have to wait 7-14days for payment to clear. Funny how ur money gets taken without ur permission in an instant but it takes 7-14 days travels across the world before they can see payment was made. UNBELIEVABLE!!! I am traveling south Africa at the moment with a cell phone, data and calls,GPS . How frustrating is it.

Called them again, it's the 24th now. They really letting me wait that entire period out. When I called to enquire when they deciding to unsuspend me, the agent said that it's 7-14 working days not including weekends. LOL

I tried to complain or escalate but apparently they don't have a process like that. I can only call and speak to a useless agent. So there it is everybody... Don't sign a binding contract with Telkom.