Bunch of ******!

Please tell me why the **** there was R499 deducted from my account on the 15th (YESTERDAY)???? My whole ****** account is not even R380 per month AT THE END OF EACH MONTH! And you decide to just take money? When I try calling I either get referred from one department to another. Or THE NUMBER YOUR CONSULTANTS GIVE ME DOESN'T EXIST. Please sort this **** out TODAY!