******** excuses for no service delivery

My line installation was booked for yesterday. I received several sms's through the day informing me that a technician was dispatched. He never showed and never informed me that he would not be turning up. I drove around our neighbourhood and found a technician whom I spoke to regarding the installation. He said he would definitely find the person who would be doing my installation. No success here either. I called the call centre and was told that they tried to get hold of me this morning with no success. Problem 1) what happened to yesterday 2) the very same cellphone number that they could not get hold of me on was the recipient to several messages yesterday confirming a technician had been dispatched. Apparently I now have to wait till the 20th as \we need to move forward from this and in order not to waste any further time I need to accept the incompetence as complaining will lead to further delays". I've come to accept that things will no go according plan with Telkom based on my experience as well as general reputation. Therefore despites Telkom's ambivalence"