bull**** service - no help from anyone in telkom

I took out a contract online for a new phone in September 2024. The phone as of today just stopped working - it either does not switch on - or if it switches on there is a problem with the lighting. I called the call centre to report the fault, they sent me to the nearest store. I went to the nearest store- they said they dont deal with online contracts. I called the call centre again - they transferred me to someone whose system is working. after being transferred the lady said she is going to transfer the call to the technical team. after transferring to the technical team - the voice prompt cut the call. I then downloaded the telkom app after googling how to log the fault. I tried to log the fault on the app, it does not go through. I tried to log the fault on the website - it says it cant find this cellnumber. I am now very frustrated as i am paying for a contract and the phone does not work and there is no one to assist. this is utter nonsense.