BULL**** SERVICE ,BULL**** STAFF AND MANAGEMENT

Bout two weeks ago we were told by a telkom agent who called us and told us that Telkom is moving their customers over to fibre for free. A couple days later a technician came in for the fibre line.

A few days later i noticed that the was not internet connection in the house and i called in to speak to and againt and the againt advised that there is a problem in the area and a technician will be sent out to the house.

A day later ali called to find out the progress to the fault i logged and i was told the fault was closed and everything is okay but still had to internet. So the issue was apparently escalated and the reference number i was given to that was ***7

I then called the next day and i was told the same thing that the log was closed and will need to be escalated further. I asked to speak to a supervisor and was told she unavailable so we tried to reset the router and nothing happened and was advised that the TIN number was deleted and will need to be escalated further

I called again and tried to restart the router again still nothing asked to speak to the supervisor carol and funny enough she was in a meeting again. Agent took my number and advised supervisor will call me back

I then called again asked to apeak the the supervisor was told she will only be in at 13:30. I asked to speak to somebody else and spoke to the floor manager who was very arrogant telling me his got another client holding the line as if im not a client of telkom and my issue isnt important enough.

The next day i got a call from 021 *** number at 13:24 who asked what the problem was and i explained and he said he will sent out a technician that very day.

Called today got hold of an agent who didnt seem to want to understand the situation that we we have been **** to and given the run around and nothing has happened for the past 8 days and he says to me "what do you want me to tell you" which is ****en rude and as a paying customer with 3 contracts with you guys i dont need to be patronized.

Its now 8 days and nothing has happened but lies, empty promise, false escalations, *********** staff lack of communication.