Bull**** Service

I'm extremely disappointed in the last few months. The Telkom customer service has been poor. My Fibre package was upgraded without my concent in November 2021 and I've been trying to have it reversed with no success. I've been in Telkom stores to log complaints all they say is they can only "click to call" I have to wait on a call center agent to call me back. But no one does or if they do the call gets disconnected while we speak for some weird reason. My husband went store yesterday again to Vangate branch for the I'm not sure how much time they once again sent him to another branch. The N1 City branch did nothing they just "click to call". That **** hasn't worked. My bill still isn't sorted and I have a cable that keeps snapping that we also complained about in store and I called customer service myself. I'm still waiting on someone to come out to fix it. I paid the extra money but they can't come fix my Fibre it's almost 2 days. I may my bill but they can't reverse the **** mistakes made my there staff. I'm considering canceling!!!