Bulk line outage in Beverley/Aletta Ave Edenvale

Due to a fire on a neighbors property the overhead line was burnt last Friday the 18th September. Despite repeated calls/ mails 5 reference numbers issued, the matter escalated yesterday and a commitment that I would receive a call on my cell ***) not materialized. Why am I not surprised! Once again let down by Telkom. Both my fixed and ADSL lines are down. I have a daughter at varsity that relies on the ADSL line for her studies and projects, what must I do now, purchase data bundles. Maybe it's time that we all start moving to a better service provider.