BS Telkom Housewarming gift free cordless phone

I moved house in December 2017. I needed my Telkom line moved. I phoned Telkom to arrange this. The lady said that if I apply online for the line move, I would get a free cordless phone from Telkom as a housewarming gift. it might take a little longer than doing it telephonically. I said I will apply online for the move. I spoke to Telkom again after I logged the request online to find out if they could see it. They confirmed it was there. I then asked how would I receive the housewarming gift and I was told that the technician doing the move will bring it with him on the day. When the technician came to move the line I enquired from him regarding the phone and was told that he does not carry it, but all I need to do is to go into one of the Telkom stores and give them my ID book and they will be able to pick up the order number and provide me with the cordless phone. Since December i have been visiting various stores and none of them thus far had any stock. About two weeks ago I decided to try a different approach, I went into the store and asked them if they had any Telkom cordless phones in stock. They confirmed that they had plenty. I said great, could they please then provide me with the promised housewarming gift as I had moved house and they can look on the system for all the details they need like order number etc. I was then told, oh no, they know nothing about housewarming gifts and sorry they could not help me. Extremely frustrated, I then phone Telkom. There I went from pillar to post, some people knew about the special and others did not have a clue what I was talking about. The lady that did know about the housewarming gift told me that I needed to speak to the sales department and they will order and deliver it to my house. I then phoned sales department and they logged a call to the online department as they could not help me at all. I was told that someone would phone me and up to today, I have not received any telephone call from a Telkom rep.

With plenty of frustration and no clear direction I went to Facebook to send a message online to see if they could assist. On Monday 21 May I send them a message, on Wednesday 23 May I got a reply from Frank telling me that someone will be in contact with me. On Thursday Lebo send me a message apologising for the service I had received thus far and asked me to inbox my closest Telkom store, which I did on Friday morning, also stating that nobody had phoned me yet either. Late Friday afternoon I received another message from Lebo changing the whole tune suddenly and saying that the free cordless phone was subject to stock availability, and if the store says that they don't have stock I would not receive one and if that store do get stock in the future I will also unfortunately not get this housewarming gift. I send another message to try and confirm what Lebo was actually saying and to confirm that Telkom is actually hoping that people will just forget about the free housewarming gift.

I know that I am not the only one being **** to here. And why make these promises to customers if you actually never intend on giving the gift?

Having a look at at HelloPeter I am not the only person complaing about this. One of the queries that comes up dates back to Dec 2015, same story as mine. And there at at least another 15 others that I saw.

If they had not had any stock since 2015 or maybe even further back than that, why did they not take it off their system? Why two years later still make that promise? With not T&C's in there.

Here is their advertising on the bill email as well;

Moving? We’ll move your line FREE of charge! Keep your Telkom number, take your internet with you and get FREE reconnection on the other side. Apply online and you’ll also receive a FREE CORDLESS PHONE! Consider it our housewarming gift.

I don't want a reference number, I want someone to phone me.