BS Telkom

Good day

Lets start from the beginning. We had a ADLS line. We bought a new house and wanted to move our ADLS line to the new house. We went in store (Cape Gate)on the 23rd of June. We asked them to stop the internet service on the 29th of June at the old house and install it on the 2nd of July in the new house. They logged the request as asked. On the 29th the internet service was cancelled as requested and that is where poep started. we moved into the new house and on the 6th of July we went back to the store as no one even contacted us in regards with the installation in the new house. They assured us that it will be done on the Monday ( 9th July 2018). Monday came and gone and on the 16th of July we went back into the store to cancel the service totally as no one has made an attempt to do anything. Great they logged the cancelation in store. Up until today we still struggle to cancel the service and its the 23rd of August after many phone calls and walk ins to Cape gate store. On the 21st of August we then attempted the Uncapped LTE. After 3 days we logged a complaint as they marketed a 10MBs speed and the best we had is 300kbps. After 7 days we were in the store again to cancel this as well as many calls were made until now. No rectification and no cancelation of the BULL**** products an Service from Telkom.