BS service

So we have the open serve Fibre with telkom, we have since the beginning of this month trying to query our billing on the account, we called in on the 3rd spoke to Nonjabulo Mhlomgo who was very rude, I explained that we have paid but still the is an amount for R60p and something that we do don't understand, although we hadn't paid our subscription in July but now that we paid for August we didn't understand why, she said that there is a reinstallation fee and and we still pay for subscription fees for the previous month even though we didn't have the service I asked that she makes me understand as the reinstallation is charged if we pay late and according to our contract our pay date is the 5th, I even asked f maybe there was superior maybe a teamleader who could make me understand better, she asked that I wait while she goes to consult unfortunately for her her mike was not off so I could hear them mock me in the background and she returned saying that the teamleader said I should call the sales department see if they can help when, she said her teamleader is Sibongile Magoda. I then called back again spoke to Minienhle, I explained our situation she was much more friendly and she is the only reason why I'm keeping the service after the bad attitude I had received from the previous lady, Minienhle explained that we could log a bill dispute as long as we have proof that the our paying date is the 5th, I even explained that my dad being a pensioner wouldn't have chosen the date to be the last day of the month she understandstood and asked that when we get the contract we contact the sales to log a dispute. A few days later my dad traveled all the way to Brooklyn Mall from Atteridgeville the polite staff assisted him to call the make a call but unfortunately he was assisted by Jabulile was also very rude, she 1stly didn't listen to what he was trying to explain then she said it's a pitty there was nothing she could assist with as the consultant had unfortunately fooled him and she should contact the consultant personally to fix the billing date and not them.

We are very much disappointed with the service, from the rude consultants to the inability of resolving a billing dispute. It feels as though the consultants do this as a deliberate delaying tactic so that they keep billing us on a service we are not receiving.... this is day light ******* 1. How do I pay a subscription for a service that I didn't get, they said it's month to month but still I have to pay 2. How do I get billed on a reconnection fee if I paid on time and the connection was not even done worse it's not the 1st time. 3. The rudeness and indecency of the consultants they just lack professionalism and don't even have respect for clients just by the attitude they use to talk to their clients.