Broken tower for 11 months bad network

Good day

I need urgent assistance with my network provider Telkom for not providing me with the service that I am paying for every month.

I have been logging faults for the cell tower in my area since last year November but Telkom does not seem to be taking my matter urgently.

Every month i pay for a service where half the month if not more I cannot use the service I am paying for. They have made excuses for almost a year now and as we speak I have poor network and had to log another fault Ref no *** because all weekend I had to service. They first said it was router sim card that is faulty i bought a new one. Then they claimed its my router thats faulty I got a new one. They have brought field technicians to my house 3 times to test my equipment and all the times they saw that the issue with the tower and not my divices.

Throughout the 11 months of me complaining and complaining not once has Telkom said "sir we apologies for the lack of service please have the next three months free on us". So today I am asking for the next three months to be free on my router contract that I have with Telkom. My id number is *** and my number is ***.

It is really frustrating to be paying for a service that I I do not get! And for 11 months all I'm told is that they still upgrading the tower. How long does it take to fix a network tower? Does Telkom even care about me and the fact that I lost my remote UK job due to the fact that my network always had issues. Does Telkom care that in this economy due to a lack of service I lost my job? Will Telkom take my matter seriously if I sue for how their lack of service contributed to me loosing my job? I have a list of faults where I would beg and beg to have the tower fixed because it affected my online Teams meetings so badly with my manager. What is it that I have to do to get service? Must I start an online trash talk campaign against Telkom?

I have a technician whose been in contact with me for over six months i forget his name but his number is ***, he used to be helpful bit I guess he has gotten tired of helping me.

Poor network Ref no *** and *** that are pending for over six months.