Broken telkom line for 5 weeks and NO SERVICE!!

I reported my broken line to Telkom per sms on 20 January 2015 by sms to 30591, after 5 days of no service. I did it again on 23 January and got a message to say that a fault had already been reported on this telephone number and I was given a reference number. I have repeatedly sent an sms to 30591 and they keep telling me that a fault has already been reported and NOTHING GETS DONE. Reference No ***, 446970,453090<br> <br> I have personally been into the Telkom shop at the Pavilion Shopping Centre and spoken to Kenneth on numerous occasions (at least 3 times) to report this broken line. Each time he fills in another form to expedite the service and a few minutes later I get an sms from Telkom to say that I will be getting a phone call from them within 24 hours. Nothing at all. My husband has also gone to see Kenneth and reported the problem, so has my housesitter.<br> <br> How many times must one report a broken telephone and what else must one do to get service from Telkom. This is not acceptable, totally frustrating, and highly inconveniencing. Please note I pay my account on time every month, despite the lack of service for all these weeks. NOT ACCEPTABLE.