Broken Telkom

My account was suspended for nonpayment, since it was a week before payday, I decided I will let them debit the bill for Mar and Apr together. Which was done on the 24th April. Since then I called Telkom to reconnect my line and was told it will take 4 days business days to allocate the payment which they debited off my account. This is shocking coming for a company in the ITC sector? Their explanation is they use a third party (POPI Act aside) for collection and even though they can see that my account is up to date, they have to wait for payment to be allocated for reconnection.