Broken Telephone pole - Still broken - TELKOM dead

2 Weeks later - STILL NO!!! communication from TELKOM!!<br> <br> Had an automatic email reply from Telkom with my previous complaint (from a Hillary on the Social Media Team). The quick automated response looks impressive.. as though they are all fired up & ready to solve your problem immediately - but its just a window dressing email, and you are hushed into placidity. Still the same old 'you will get no where with Telkom'!!<br> <br> THE PROBLEM: I have been trying to report a pole containing Telkom lines that is about to fall over onto my house. I have logged about 3 reports and every time they tell me via sms that the line has been restored and that if not solved I must phone 10210 again. I have done so a couple of times, (AND I HAVE STRESSED THAT IT IS NOT THE LINES). No luck, its been 5 weeks now that I have been trying. The pole is cracked and we are scared it will hit the wall or worse our house.<br> <br> TELKOM RESPONSE to PREVIOUS COMPLAINT - YET NO FEEDBACK:<br> <br> This response serves as confirmation that your query has been received and we will provide feedback soon.<br> <br> We do apologize for any inconvenience we have cause to you.<br> <br> Your reference number is SM214903<br> Regards<br> Hilary<br> Telkom Social Media