Broken Slow ADSL

Dear Sir/Madam

First of all I'm writing this complaint to express my dissatisfaction of your service or lack of it. I have logged multiple complaints with your Twitter team and promises to contact me or resolve it. Nothing has has been done since I logged this technical issue end December 2017. Today is the 14th of January 2018) I'm currently barely getting 1MB let alone 4MB. And dropped connection.I should at least get 3.4MB since the exchange is close to me. (which I got in the past)

Not only am I your paying R600 pm on time. Yet me and my family cannot use the wifi.

This is utterly unacceptable.

I propose you not only fix my adsl but credit me for this this adsl that hasn't been working properly. Since end December 2017

I look forward to hearing from you and the full refund for this service you kindly offered me.

Thank you