Broken service delivery by Telkom

Even one star is too much for Telkom.

We lost out phone and ADSL connection early February, logged a call on the 16th of February (***) This followed up by multiple calls to the call centre to follow up on the fault progress, only to be told that Telkom is still testing the line. Then circa the 22nd after speaking to yet another agent we established that our fault was still not assigned to anyone. But the rest assured the agent said, I will escalate the fault (ref# ********** ) and ensure a technician comes out to your house. Well it's a week later and still no further call from Telkom nor have we had any visit from a technician. In the meantime I managed to get the call escalated to the national escalations centre, despite many promises from them that they will resolve the escalation with 24-48 hours....still not contact from Telkom. In the meantime we are expected to just pay the bill as if we received the service we are paying for. There is a Telkom sub depot less than 3 KM from my house, how difficult can is be just to send a technician to my house?