Broken Service

<p>I have recently upgraded my internet package I have with Telkom and ever since, I have been experiencing problems with my internet. On 31 August 2016, I reported to their call centre that my connection keeps dropping and that the download speeds I am getting averages 0.30 on my new 4mps line. The agent would do something on their side and everything would be running normal for the next 10 minutes or so. I eventually ended up calling every second day to report my fault. After no resolution I requested a technician to be sent to investigate, but nobody was sent. After calling in yet again, one of the agents told me that there is definetly a problem and assured me that the problem was not on my moden. Again I requested a tech. (No tech came out) </p> <p>I have been given excuses ranging from there is a problem with the network in our area to a cable being fauty. </p> <p>After my request for a tech to be sent out 3 weeks ago to verify any faults on site,(No tech was ever despatched) they now tell me that my moden is faulty and that I should have it checked at a Telkom office.</p> <p>Had a tech been sent out earlier surely the modem could have been checked and sorted by now. I have been struggling with Telkom and my internet for a month now and they expect me to make a payment for a service that I am not receiving. </p> <p>Is my fault ever going to get resolved? I am disgusted by the service I am or am not receiving from Telkom.</p> <p>At this point I feel that I should just terminate my account with them and sign up elsewhere.</p> <p>I have spoken with Call Center Agents Athenkosi Ayabulela, Lungile, Nonhlannhla, Hubert and most recently the Assistant Manager who also asured me that she would get back to me within 24 hours which also did not happen.</p>