Broken service

On the 1st of February my line was cut off completely by people living behind me. I loged the fault and telkom said that they will fix the broken line within 7 days. Today is the 15the day with no result. I have called numerous time and escalated the issue. Even an manger phoned me and said she can not give me any feedback. This is very very poor service that telkom gives. I use the line at home for business purposes and can not continue to do work and am losing alot of income. I am very disappointed in telkom because i always pay my account up to date but do not get the service i deserve. I know if i call and complain it will again be empty promisise that will lead not nothing. I cant belief that is the way they treat customers it is shocking. I wonder how long they will take to eventually fix the problem.