Broken Promises - No internet

Im out of ideas now. <br> <br> My house is too far from exchange for 4mbps. after many calls I finally got someone to set it to 3mbps and it was great.<br> <br> Fast forward last week. 2 employees make a house call and promise that everything's been upgraded and i am eligible for 10mbps.<br> <br> 4 days ago the line switched to 10 and my dsl has been down. <br> <br> I went into Telkom canal walk the next day. They said sorry for the problem and we apologize for processing that order, it shouldn't have been. Also said my internet would be up in 2 days. <br> <br> Yesterday I phoned the call centre. I wait in queue. Accounts said I must speak to technical. I wait in queue. Technical says they can't do anything, I must speak to cancellations. I wait in queue. Cancellations says okay your order is cancelled. <br> <br> Today no internet. I call the centre. Accounts says there is nothing they can do. I ask for the manager. Chris I think. He says OK Technical can fix this for you. I wait in queue. Technical says sorry I can't help you because your line is still being upgraded. They say I must speak to Sales! <br> <br> Is there any department that can actually get anything done? This is shocking!!