Broken Promises Leave me stranded cost me money

<p>On 29th Ocotpber 2016 my Uncapped Unlimited ADSL was throttled leaving me with almost zero internet connectivity. Telkom have promised on numerous occasions to inform me should my unlimited uncapped cap begin to be reached. I have never had such comm unication from Telkom despite the promises. Using very slow #g I sent messages on Facebook, twitter and email - because phoning costs money and takes an endliess amount of time - to find out what was going on. I eventually got a call at 12.44 on 31st October with a promise to call me back within in hour and because "I can see what the problem is" I was assured I would be up and running. </p> <p>I sat and waited and the phonecall never came. After 2 or 3 hours I sent further messages to find out what was happening eventually getting a facebook message at 21.17 asking me for my account details! </p> <p>I lost money and spent a lot of time waiting for Telkom who knew that as of today my account would reset. But that is not the point, the laissez-Faire attitide of Telkom is cost me money and costs others money every single day. I want compensation and because I felt utterly insulted I would like a formal apology. I will not let this go, Telkom FAILED and Failure comes at a price. </p>