Broken Promises every month

Another month and anther problem with Telkom. It never ends. Yet again I am billed for services not rendered.<br> <br> I have asked for two months now to please cancel the data package on my account because the line speed as promised is not correct and the router does not work properly.<br> <br> Celiwe <br> Ops Specialist: Social Media<br> <br> contacted me last month and assured me this would be taken care of. Yet here we are with nothing done. Why call and make promises if you cant keep to it. You also promised me that the account would be credited and that has not happened because not I have a bill of R1,111.50<br> When will some competent person please resolve this for me. I have no faith in Telkom and believe that I will carry over this problem well into 2016.