Broken Promises and unacceptable time frames

So what happened was I got home Saturday Night after work and I found that my internet connection was down. I thought ok let me check it out and see whats wrong with my connection. I restarted ,you name it I did everything. So l left it thinking it would fix itself...clearly I was wrong.<br> <br> I then proceeded to call Telkom and they confirmed there was a fault in my area and the lines were ****** now. A call was logged and they sent , me an sms saying we hope to resolve your issue within 3 days.I'm now waiting two weeks...WITHOUT SERVICE..<br> <br> I called telkom again and they told they cant confirm when the service will be up and running..however the issue was ESCALATED.<br> <br> And now im without service , paid my bill in full...how long does it take you to repair a fault . If you somethings been escalated it means that something is being done about it. SEEING is believing and im yet to see an improvement. <br> <br> HIGHLY disappointed in the service, broken promises. <br>