Broken promises and *******!

Telkom and I got into a dispute over the date I cancelled by account. I handed in my letter on December 2017, they said it come in in February 2018 (when I was in fact in Sierra Leone). Anyway I lost the battle and had to pay the arrear amount, including debt collector fees. This I have done. I received a letter from the attorney, confirming that I have paid. Now I am applying for a bond and the bank requires that Telkom send the letter confirming that this is paid. I have tried twitter, online etc. No joy. I finally get through to the call centre and I am assured by Brandon that I will get the letter in about 7 days. Today I call, and speak to Nandipa. She says that in fact this was NOT requested from (as promised) and that should email the credit department myself and request this. So I was **** to, and now delayed once more, in that I am sure they will not do it in 7 days.

What is frustrating is that in the first place I was ****** by Telkom over the dates I handed in my cancellation form. And now their incompetence means I am at risk of losing my bond application! This is outrageous that they operate with impunity!!!