Broken Promise

On 15/09/15 we called Telkom and requested that our line be moved as we were moving homes. We were told that there is a 7 to 14 day turnaround time. When this timeframe passed with no news from Telkom we went in to a Telkom store for assistance. This was on 3 Oct. We were told that a technician would come and assist us on 7 Oct. On the afternoon of 6 Oct we got a message to say our appointment has been moved by a week. Since then we have been trying every day to get someone to expedite our request. What we find most frustrating is that Telkom keeps sending us sms'es saying that if we are not happy with the date and times provided we can rescheulde online. How are we meant to do that when we dont have a line off which to operate our internet? Supervisors promise to get back to us and don't. Staff keep saying things like \we understand your frustration"Well understanding is just not good enough. Stop understanding and start doing!"""