Broken line no Telkom alternative

Good day,

The background is that my fibre line is broken. I've logged a request Saturday 25CTZ050119 to have it fixed and have since depleted the 2gb integrated SIM data: I've tried to load additional data to integrated SIM and eventually visited a Telkom shop, who said it's impossible... Which just seems like bad planning.

So I had to buy prepaid SIM yesterday. This SIM just says it's not registered on Telkom network.

Please could you assist in any way, even just tell me I should move to a different service provider if you cannot help out. I just need to know exactly how long before I'm connected again...