Broken landline repair

I can now see why Telkom had to retrench over half their work force , its because they just dont care about their customers. Its a pity South Africa is run by all these inefficient monopoly companies. Our home landline stopped working on the 20th Dec 2017 , on the last day of work to so no internet (wonderful timing isnt it) So we phoned the line fault number to report it. 16 days goes by and telkom is nowhere to be seen , so we phoned them again on the 6th only to find out that the fault wasnt even registered! lol what a joke of a country we live in. Tomorrow it will be 3 weeks since the fault , but I have a feeling that we will only see them near the end of next week , its a shame that south africans are oppressed by monopolies such as eskom and telkom who never deliver , I guess thats why we listed as a 3rd world country and in junk status. Disgusting service..