MR
Marco R
1 reviews | Active since Mar 2016
22 Mar 2016, 07:38
Broken landline
I previously logged a complaint on HelloPeter concerning my broken landline. Refecence no: SM209464.<br> I have received no further assistance on the matter. I have no information on what the problem could be and Telkom has proved to be unhelpful. I really need this to be resolved as a lot of my work is done from home using the internet. It has been more than 2 months now and I can't understand the negligence shown by Telkom. @Telkom PLEASE can you just get my line up and running again, it is unacceptable for me to be without the service for 2 months. I am growing tired of running after Telkom to just get the service I am signed up for
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Replies (1)
Telkom's replyOfficial
22 Mar 2016, 07:57Hello MarcoVanRooyen,
Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received and attended. We have interrogated the line and the test results indicate defects at present. We have reported the incident to our testing centre to evaluate the problem and dispatch a field technician. The generated fault reference number will be relayed to the contact provided.
***
Regards
Keagan
Telkom Social Media Team
Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received and attended. We have interrogated the line and the test results indicate defects at present. We have reported the incident to our testing centre to evaluate the problem and dispatch a field technician. The generated fault reference number will be relayed to the contact provided.
***
Regards
Keagan
Telkom Social Media Team
Telkom's reply22 Mar 2016, 07:57
Official
Hello MarcoVanRooyen,
Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received and attended. We have interrogated the line and the test results indicate defects at present. We have reported the incident to our testing centre to evaluate the problem and dispatch a field technician. The generated fault reference number will be relayed to the contact provided.
***
Regards
Keagan
Telkom Social Media Team
Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received and attended. We have interrogated the line and the test results indicate defects at present. We have reported the incident to our testing centre to evaluate the problem and dispatch a field technician. The generated fault reference number will be relayed to the contact provided.
***
Regards
Keagan
Telkom Social Media Team