Broken help system, broken website and broken portal

I have been a Telkom customer for many years. Recently, my internet was quietly disconnected. Trying to login on the website using Google Chrome was a failure. It turned out that login at least works with Firefox. Because of that, I have not seen my invoice in months because I always used to look at the invoice using webmail.

According to a call, I am being charged twice for internet of which one is Fiber and the other one is ADSL. I am only using Fiber. The invoice was not reflecting that I am being charged for ADSL and Fiber. The amount was a bit more than double of the current advertised price of that package.

Going to the personal help section on the TelkomSA.net website, gives a 404 error (page not found). The help bot system is also a dead end after going through many steps, because OTP does not work. Logging into the Telkom Portal also gives several 404 error and some certificate errors. I could also find nothing to get the breakdown or cancel the internet package. Calling 10213, directed me to use the mentioned portal. Today, I called another number, got then sent by someone into the cancellation queue and was stuck there for over 10 minutes. Ran out of time for my lunch break and gave up for the day.

Someone seriously needs to review and fix the website. That would free up the call center staff a bit to deal with what really matters.